FAQ
Have questions? We've got answers!
Shipping & Returns
Sorry, at this time we are unable to offer international shipping.
Your order will be shipped within the time frame stated on the product's listing. Most of our items are custom made to order and take time to be completed. During the holiday season, rush fees are available at checkout if you need your items faster than what is stated on the product's description.
If your order only contains QUICK SHIP items, it will ship out within 2 business days!
The estimated delivery dates at checkout may appear later than expected due to our standard processing time for personalized items.
Despite the date shown at checkout, your order WILL ship out within 2 business days, with arrival times depending on the shipping method selected.
Turnaround time is listed on every product's page and description. During the holiday season, shipping times may fluctuate and take up to 21 days unless rush fees were paid for at checkout.
If you paid for rush fees, your item will be ready at the date you selected.
All items are final sale and non returnable.
Customization Process
Monogram orders can often be confusing to many people since the letters appear to be out of order. Depending on whether you wish to give a single-letter monogram or a three-letter monogram will determine what letters you should use. You can read more about proper initial hierarchy here.
Didn't find your answer?
Don't hesitate to reach out with any questions