Refund policy

Items are not returnable, refundable, or exchangeable unless a mistake is made on our part.  If an item we stock is incorrectly personalized due to our error, we will gladly replace the damaged item for a new one, or refund you if this is not possible.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please note, we cannot accept items that are damaged after you receive them as we cannot control how you treat your items.

All items are hand wash and please keep them out of extreme heat.

Outside Items Policy 

All efforts will be made to make sure your items are perfect, however we do not replace or reimburse for outside items that are damaged in the embroidery process.  You assume all risk by sending your items to us.